Terms & Conditions

Last updated: 6 August 2026

These terms apply whenever you use gtsvisaconnex.com or engage GTS Visa Connex ("we", "us", "our") for visa, study-abroad or flight-booking services. By submitting an enquiry, booking an assessment, or engaging our services, you agree to these terms. If you do not agree, please do not use our services.

1. The service we offer

We provide consultancy and application-support services across three areas: visa guidance (tourist, business, student, work, family, transit and medical categories, across the destinations we list on this site); study-abroad support (university shortlisting, applications, statement-of-purpose and letter-of-recommendation drafting, and admissions guidance); and flight bookings (one-way, round-trip and multi-city). Our process is a document checklist, application filling, interview preparation, status tracking, and post-visa support — a guided, tracked sequence with a named person responsible for it, not a guarantee of any particular result.

2. No visa outcome is ever guaranteed

Visa, permit and immigration decisions are made solely by the relevant embassy, consulate, or government immigration authority — never by us. We do not control, and cannot guarantee, whether an application is approved, refused, delayed, or how long it takes to process. Nothing on this site, in our marketing, or in any communication from us should be read as a promise or assurance of a particular outcome. What we commit to is the process: helping you assemble the right documents, complete an accurate application, prepare for any interview, and stay informed of status at each stage.

The same applies to study-abroad services: admission decisions are made solely by the relevant university or institution, and we do not guarantee an offer, a scholarship, or any specific admission outcome.

3. Fees and refunds

Placeholder — to be confirmed by GTS Visa Connex before this policy is published. Our fee structure and refund policy for consultancy services will be set out here once confirmed. Any fee, deposit, or refund arrangement that applies to your specific engagement will in any case be agreed with you directly and in writing before you pay anything. For flight bookings, fares, change fees and cancellation terms are set by the operating airline and its fare rules, not by us, and are disclosed to you before you confirm a booking.

4. Your responsibilities

• Provide accurate, complete and truthful information and documents, and tell us promptly if anything changes.
• Respond to requests for documents or information within a reasonable time — delays on your side can cause delays or refusal that are outside our control.
• Understand that any misrepresentation, omission or inaccuracy in the information or documents you supply — to us or to a government authority, university, or airline — is your responsibility, and may affect the outcome of your application or booking.
• Meet any costs that are charged directly by a third party (a government authority, a university, a test centre, or an airline) rather than by us.

5. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss, or for any decision made by a government authority, university, or airline. We are not liable for delays, refusals or losses caused by inaccurate or incomplete information or documents you provide, by your failure to meet a deadline, or by circumstances outside our reasonable control. Nothing in these terms limits any liability that cannot lawfully be limited or excluded. This clause needs confirmation by qualified legal counsel before publication — it is drafted generally and does not state a specific liability cap.

6. Intellectual property

The content on this site — including text, graphics, and our logo — belongs to GTS Visa Connex or its licensors. You may view and use it for your own personal, non-commercial purpose of evaluating or using our services, but may not copy, reproduce, or republish it for any other purpose without our written permission.

7. Governing law

Placeholder — jurisdiction to be confirmed by GTS Visa Connex. The governing law and courts that apply to these terms have not yet been confirmed and will be added here once they are.

8. Changes to these terms

We may update these terms from time to time. Material changes will update the "Last updated" date above. Continuing to use our services after a change means you accept the updated terms.

9. Contact us

GTS Visa Connex — info@gtsvisaconnex.com