Frequently asked questions

A counsellor reviews what you have shared against your destination and category, then follows up with specific next steps and any documents still needed — rather than leaving you to guess whether it was received.

No. The document checklist is one of the five steps we work through with you — starting before every paper is in hand is normal, and part of the point is finding out early what you still need.

The initial assessment is a conversation about your profile, timeline and goals before anything is committed to — ask your counsellor directly about any service fees that apply once you decide how to proceed.

Yes — that is exactly what the assessment is for. A counsellor reviews your profile and goals and helps you narrow down the destination and category before you commit to a specific application.

Roles across visa counselling, study-abroad advising, document specialism and client support — the same functions described on our About page. Open roles are listed on this page as they become available.

It depends on the role — some client-facing counselling positions value direct experience, while document and support roles can suit a strong administrative or customer-service background. Check the specific listing for what it asks for.

Use the application form on this page, which submits directly to our hiring team. Include your CV and a short note on why the specific role interests you.

Our hiring team reviews submissions against the open role and reaches out directly if there is a fit. If nothing currently open matches your background, applications are kept on file for future openings.

Yes — university shortlisting, applications, SOP and LOR drafting, and admissions support sit alongside the visa process itself.

Against your budget, academic record and destination preference — not a single preferred partner. The goal is a shortlist that fits your profile, not a default list handed to every applicant.

A Statement of Purpose (SOP) explains why you want a specific course and how it fits your goals; a Letter of Recommendation (LOR) is written by someone who can vouch for your ability. We help you draft and refine both rather than write them from nothing.

Yes — test preparation guidance sits alongside university and visa support, covering the major English-language and admissions tests most destinations accept.

You generally need an offer letter before a student visa application can be filed, since it is one of the core supporting documents — but we can help with university shortlisting and applications well before that stage.

Full-time degree and diploma programmes, English-language and foundation courses — including categories such as the US F-1 or the UK Student visa — across the destinations we cover, for first-time applications, renewals and extensions alike.

Typically an offer letter, proof of funds, academic transcripts and language test scores, though the exact list depends on your destination and changes without notice. We confirm the current checklist for your specific case rather than working from a generic list.